Shipping policy

Shipping Policy

Thank you for shopping with Orivana & Co. We are committed to delivering your order as quickly and safely as possible.

1. Order Processing

All orders are processed within 1–3 business days after payment has been received and confirmed.

Orders are not processed or shipped on:

Weekends
Public holidays
During unforeseen delays or high-order periods

You will receive a confirmation email or message once your order has been shipped.

2. Shipping Areas

We currently ship across South Africa.

If international shipping becomes available, this policy will be updated accordingly.

3. Delivery Times

Estimated delivery times:

Main cities & urban areas: 7–12 business days
Outlying or rural areas: 9–14 business days

Please note that delivery times are estimates and may vary due to:

Courier delays
Weather conditions
High shipping volumes
Public holidays
Incorrect delivery information

4. Shipping Fees

Shipping costs are calculated at checkout based on:

Delivery location
Package size and weight
Courier rates

Promotional free shipping offers may apply from time to time.

5. Tracking Orders

Once your order has been dispatched, you may receive tracking information from the courier service where available.

Customers are responsible for monitoring their parcel once shipped.

6. Incorrect Shipping Information

Please ensure that your delivery details are correct before completing your order.

Orivana & Co is not responsible for:

Orders shipped to incorrect addresses provided by customers
Failed deliveries due to incomplete information
Additional shipping fees caused by address corrections

7. Delayed or Lost Parcels

While we work with trusted courier partners, delays may occasionally occur.

If your parcel appears delayed or lost, please contact us and we will assist in communicating with the courier. However, Orivana & Co cannot guarantee courier delivery times once the parcel has been handed over.

8. Damaged Packages

If your order arrives damaged:

Contact us within 48 hours of delivery
Include photos of the package and products
Provide your order number

We will investigate the issue and assist with a replacement or resolution where applicable.

9. Order Collection Refusal

If a package is refused or not collected and returned to us:

Shipping fees may be deducted from any refund issued
Additional shipping charges may apply for resending the order

10. Contact Us

For any shipping-related questions or support, please contact us through: